Frequently Asked Questions
Q: How can I contact you?
A: You can contact us through our website's online chat, email, or phone. Our contact information is available on the "Contact Us" page of our website.
Q: What are your working hours?
A: Our working hours are from 9:00 AM to 6:00 PM, Monday to Friday. Inquiries received outside of these hours will be responded to as soon as possible on the next business day.
Q: Do you have physical stores?
A: We primarily sell our products online and do not have physical stores. However, you can view all our products and get detailed information on our website.
Q: Do you offer wholesale or bulk order services?
A: Yes, we offer wholesale and bulk order services. If you have large-scale purchasing needs, please contact our sales team for discounted pricing and ordering details.
Q: Do you have customer testimonials or success stories to share?
A: Yes, we have some customer testimonials and success stories on our website, which you can view. If you are interested in learning more, we can also provide detailed information about specific cases.
Q: Do you offer environmentally friendly product options?
A: Yes, we are committed to sustainability and offer various products made from recyclable materials and using eco-friendly processes. If you have specific requirements for environmentally friendly products, please contact us.
Q: How can I become a partner or distributor for your products?
A: If you are interested in becoming a partner or distributor, please contact our partnership team directly for more information.
Q: Do you have a promotions?
A: Yes, we offer booking discounts to all customers who place orders in advance. The specific discount varies depending on the timing of the booking and the product.
Q: What should I do if I have a complaint about your services?
A: We take customer feedback very seriously. If you have any complaints about our services, please contact our customer service team immediately, and we will resolve the issue as quickly as possible.
Q: Can your display stands be reused?
A: Yes, our display stands are designed to be durable and reusable. You can simply change the graphics or fabric to adapt to different trade shows and events.
Q: Are your products easy to transport?
A: Our products are designed to be lightweight, and many display stands are foldable or disassemblable. They come with carrying bags or cases, making them easy to transport and store.
Q: Are your display products suitable for outdoor use?
A: Yes, many of our display products are specifically designed for outdoor use, featuring weather-resistant materials that can withstand harsh conditions like wind and rain.
Q: Do you offer warranty services for your products?
A: Yes, our products come with warranty services, with the warranty period varying by product category. Please refer to the warranty information provided with each product for details.
Q: Can your products be customized with specific graphics or colors?
A: Yes, we offer customization options for graphics and colors. You can provide your design files, and our team will produce display products that align with your brand's image.
Q: How do you ensure the accuracy of colors in customized products?
A: We use high-precision printing technology and offer color proofing services to ensure that the final product colors match your design files accurately.
Q: What is the range of sizes available for your display stands?
A: We offer a wide range of display stand sizes, from small tabletop stands to large backdrops, suitable for almost any booth requirement.
Q: Do you have products suitable for limited booth space?
A: Yes, we have several compact designs that are perfect for limited booth spaces while still effectively showcasing your brand and products.
Q: Are your display products compatible with other display systems?
A: Our products are highly compatible and can be used with most standard display systems. If you have specific compatibility requirements, please contact us to confirm.
Q: Are your products suitable for air travel?
A: Our portable exhibition display products are designed to be lightweight and compact, with many suitable for carry-on or checked luggage, making them ideal for clients who travel frequently for exhibitions.
Q: Can I customize the product sizes according to my booth requirements?
A: Yes, many of our products can be customized in size to fit your booth space and display needs. Please discuss your specific requirements with us.
Q: What types of trade shows are your products suitable for?
A: Our exhibition display products are suitable for various types of trade shows, including business expos, consumer shows, fairs, and conference displays. No matter the scale or theme of your event, we have suitable display solutions.
Q: What types of images and colors can be used on your products?
A: Our products support high-resolution image printing and can accurately reproduce nearly any color. You can provide your design files, and our team will ensure the best possible print quality.
Q: Do your display products support lighting equipment?
A: Yes, most of our display products can be equipped with lighting. We offer various lighting options, including LED lights and backlit panels, to enhance your display's visibility and impact.
Q: What size options are available for your exhibition display products?
A: Our exhibition display products come in various size options, including common booth sizes such as 10x10, 10x20, and 20x20. Additionally, our display stands and other products are available in different sizes to meet various exhibition needs.
Q: Do your display products support branding customization?
A: Yes, our display products can be customized with your brand, including printing your company logo, brand name, etc. Please provide the relevant design files when placing your order, and our design team will create the customized product for you.
Q: What design services do you offer?
A: We offer various design services, including exhibition layout, graphic design, branding, and custom printing. Our design team can provide personalized design solutions based on your needs.
Q: How do I start customizing my exhibition display products?
A: You can start customizing your exhibition display products by submitting your requirements through our website or contacting our customer service team directly. Please provide your design requirements, size specifications, and other details, and we will create a customization plan for you.
Q: How long does it take to complete a design plan?
A: The completion time for a design plan depends on the complexity and details of the requirements. Typically, initial design drafts take about 2-3 business days. The exact time frame can be provided during the consultation.
Q: Can I make changes to the design plan?
A: Yes, we offer design revision services. You can provide feedback and request changes before the final design is approved, and our design team will make adjustments based on your input.
Q: What does the customization fee cover?
A: The customization fee usually covers design costs, sample production costs, and production costs. The specific fee depends on the complexity of the design and customization requirements. We will provide a detailed cost breakdown upon order confirmation.
Q: What file formats are supported for design files?
A: We support various file formats, including AI, PSD, PDF, EPS, JPG, and others. Please ensure that your design files meet our resolution requirements to ensure the clarity of the final product.
Q: How can I ensure that my design looks good when printed?
A: To ensure that your design looks good when printed, please provide high-resolution design files and follow our design guidelines. We will produce a sample print before final production to confirm the design effect. If there are any issues, we will communicate with you promptly.
Q: What is the delivery time for customized products?
A: For an eligible Standard (Economy) order delivered to the contiguous 48 U.S. states and Washington, D.C. that requires artwork approval, estimated delivery is 5–7 business days after final artwork approval. This estimate includes production, order processing, and Standard shipping transit. Time spent waiting for customer-supplied artwork, artwork changes, or final approval is not included. For other destinations, services, or product-specific exceptions, refer to the estimate shown at checkout, in a quote, or in your order confirmation.
Q: Can you provide a preview of the design services?
A: Yes, we can provide a preview of the design services so you can see the design effect before final confirmation. The preview helps you better understand the appearance and layout of the final product.
Q: Where can I find the template for custom sizes?
A: On each product page, we provide a link to download the corresponding size template. You can adjust your design size and layout according to these templates to ensure that the design appears as expected on the product.
Q: How do I use the size template to upload my design?
A: After downloading the corresponding size template, open the template in a graphic design software (such as Adobe Photoshop or Illustrator) in CMYK mode, and place or create your design on the template. After saving your design, submit your file through the upload feature on our ordering page.
Q: What resolution does my image need to be?
A: To ensure the print quality of customized products, we recommend a resolution of 120dpi
Q: Can I get help from a professional designer if I have no design experience?
A: Certainly We offer custormized services by professional designers to help you achieve the ideal customized product. Before adding to the cart, on the product page, select "Need designer help" and provide your design ideas and requirements to our customer service. Our designers will work with you to ensure the final product meets your expectations.
Q: Is there an additional charge for professional designer customization services?
A: Yes, we charge different design fees for different products, typically ranging from $100 to $700.
Q: How long does it usually take for custom design?
A: If you are uploading artwork that is ready to print, we require one (1) full business day for proofing. If new artwork is uploaded after the initial proof, we may need an additional business day. If you would like our help in designing your display artwork, we typically ask for up to 7 business days upon receiving work files such as images, logos, and text. We offer 2 rounds of revisions within 7 days, and any revisions beyond the initial 2 may add an additional two business days per revision.
Q: How do I place an order?
A: You can place an order through our website by selecting the desired products and quantities and then following the checkout process. If you need assistance, please contact our customer service team.
Q: What payment methods do you accept?
A: We accept credit cards and PayPal. The available payment options for your order will be shown at checkout.
Q: Can I cancel or modify my order?
A: Once an order is confirmed, it usually cannot be canceled or modified. If there are special circumstances, please contact our customer service team as soon as possible, and we will try to assist. However, please note that certain customized products may not be changeable or cancelable.
Q: What is the processing time for orders?
A: For orders that require artwork approval, production and final processing begin after customer final artwork approval. For eligible Standard (Economy) orders delivered to the contiguous 48 U.S. states and Washington, D.C., estimated delivery is 5–7 business days after final artwork approval. This estimate includes production, order processing, and Standard shipping transit; we do not separately promise a generic processing-day range. For other destinations, services, or product-specific exceptions, refer to the estimate shown at checkout, in a quote, or in your order confirmation.
Q: Can I track my order?
A: Yes, once your order is shipped, we will provide a tracking number via email. You can use this tracking number to check the order status on the carrier’s website.
Q: Do you provide invoices?
A: Yes, we provide invoices. The invoice will be sent to you via email after the order is shipped. If you need a physical invoice, please specify this at the time of ordering, and we will process it accordingly.
Q: What should I do if there is a missing or damaged item in my order?
A: If there is a missing or damaged item in your order, please contact our customer service team as soon as possible and provide relevant photos and order information. We will resolve the issue promptly, including reshipping or issuing a refund.
Q: Can I use a discount code or promotion?
A: Yes, you can use a discount code or promotion code during checkout to receive a discount. Please ensure the code is valid and meets the applicable conditions. If you have any issues, please contact our customer service.
Q: How are customs duties and taxes handled for international orders?
A: For international orders, customs duties and taxes are typically the responsibility of the recipient. These fees vary depending on the destination country. Please check the relevant customs and tax information before placing your order.
Q: How will I be notified of updates to my order status?
A: You will be notified of order status updates via email, including shipping notifications and tracking information. If you need specific details about your order status, you can also contact customer service at any time.
Q: Do you offer quantity pricing?
A: Yes, we offer quantity pricing on many of our products and displays. If you are interested in quantity pricing please contact our sales representatives.
Q: How can I order a display?
A: You can order your display through the website or through email ([email protected])
Q: How does your order process work?
A: (If you would like a quote to start, please email [email protected]) 1 .The order process starts when you place an order over the phone, through email, or an our website (Please Note: Uploading art does not place an order) 2.One of our sales staff will send you a sales order, confirm shipping information, in-hand dates, display information, etc. If ordering a display with a graphic, your project will be assigned to one of our in-house designers who will send you an introduction email 3. If you are uploading print-ready art, the assigned designer will review the art and send digital proofs or mention needed corrections. If we are designing your artwork, the assigned designer will send you a link to fill out our design brief and reach out to you with digital proofs or questions. In both scenarios, final art must be approved by the client through an email to the AOM Displays designer. 4. Once art is approved and payment is made, AOM Displays will send the order into production. After production, AOM Displays will send you a tracking email detailing tracking information for all pieces of the order
Q: Where do you ship to?
A: Shipping availability depends on the destination, product, package size, and available carrier services. If shipping options are not available for your destination at checkout, please contact Customer Support for assistance.
Q: How is the shipping cost calculated?
A: Eligible Standard (Economy) shipping is free with no minimum purchase for delivery addresses in the contiguous 48 U.S. states and Washington, D.C. Alaska, Hawaii, Puerto Rico, Guam, American Samoa, the U.S. Virgin Islands, the Northern Mariana Islands, other U.S. territories, remote island locations, international destinations, and expedited services are not included in this offer. For those orders, shipping charges are calculated at checkout based on the destination, package weight, dimensions, and selected shipping method.
Q: What shipping methods do you offer?
A: We offer Standard (Economy) shipping and, where available, Priority, First, rush, and international shipping services. Availability, charges, and delivery estimates depend on the destination, product, package size, and available carrier services. The applicable options will be shown before the order is placed. Eligible Standard (Economy) shipping is free with no minimum purchase for delivery addresses in the contiguous 48 U.S. states and Washington, D.C.; expedited services and excluded destinations are not included in that offer.
Q: How long does shipping typically take?
A: For eligible Standard (Economy) orders delivered to the contiguous 48 U.S. states and Washington, D.C. that require artwork approval, estimated delivery is 5–7 business days after final artwork approval. This estimate includes production, order processing, and Standard shipping transit. Time spent waiting for customer-supplied artwork, artwork changes, or final approval is not included. For other destinations, services, or product-specific exceptions, please refer to the estimate shown for your order or contact Customer Support before ordering.
Q: How can I track my package?
A: Once your package is shipped, we will provide a tracking number via email. You can use this tracking number to track the package status on the carrier's official website.
Q: What should I do if my package is lost or damaged during shipping?
A: If your package is lost or damaged during shipping, please contact our customer service team immediately and provide relevant order information and photos. We will assist you with making a claim or arranging a replacement.
Q: Can I change the delivery address?
A: If you need to change the delivery address, please notify us as soon as possible before the order is shipped. Once the order is shipped, address changes may be limited, so please contact us early to ensure the change.
Q: What should I do if there is a shipping delay?
A: If there is a shipping delay, please first check the tracking information to get the latest status of your package. If you still have concerns, please contact our customer service team, and we will assist you in resolving the issue.
Q: Can you ship using my UPS/FedEx Account?
A: Yes, shipping on your account is not a problem at all, If you would prefer to use your account, please contact your sales representative or email [email protected]. See more about this topic on our AOM Displays Shipping page
Q: Where do your displays ship from?
A: We work with production teams all over the United States, where your display will ship from depends on what display you are ordering. In addition to our production teams in the U.S., we also work with a print team in China. Most individual product pages will list the "Ship From" address in the "Shipping" area of the "Product Details" section.
Q: Do you ship Internationally?
A: International shipping availability depends on the destination, product, package size, and available carrier services. The applicable options and charges will be shown at checkout or in a quote. International orders may be subject to customs duties, import taxes, brokerage fees, clearance charges, or other fees imposed by the destination country or local authorities. Unless otherwise stated at checkout, those charges are the recipient’s responsibility.
Q: How do I install your exhibition display products?
A: Most exhibition display products come with detailed installation instructions. You can follow the steps in the manual to install the product. If you encounter any difficulties, our customer service team can also provide installation assistance.
Q: Do you offer installation services?
A: We generally do not offer on-site installation services but can provide installation guidance. If you require professional installation, we recommend contacting local installation companies or service providers.
Q: What should I pay attention to for the maintenance of the product?
A: When using and maintaining the product, please follow the cleaning and maintenance guidelines in the product manual. Avoid using strong acids or alkalis for cleaning, and regularly inspect and clean the product to keep it in optimal condition.
Q: How do I change the graphics on the exhibition display products?
A: Changing the graphics on exhibition display products is usually straightforward. Refer to the product manual for replacement steps. If you need assistance, contact customer service for detailed guidance.
Q: How do I ensure the stability of the exhibition display products during use?
A: To ensure the stability of the exhibition display products during use, follow the installation and securing instructions in the manual. Ensure the display is set up on a stable surface and avoid using it in strong winds or unstable environments.
Q: Do exhibition display products require special storage conditions?
A: Yes, some products require storage in a dry, cool environment to avoid damage from moisture or direct sunlight. Please refer to the storage recommendations in the product manual to maintain the product's condition.
Q: How should I handle faults or damages to the exhibition display products?
A: If the product encounters faults or damages, first check if a simple repair can resolve the issue. If the problem persists, contact customer service and provide detailed order information and a description of the fault. We will assist you with repairs or replacements.
Q: What does the warranty cover for exhibition display products?
A: The warranty typically covers manufacturing defects and material issues. Specific warranty coverage and terms can be found in the product manual. Warranty coverage may not include damages caused by improper use.
Q: What is the approximate lifespan of the product?
A: The lifespan of the product depends on usage frequency, maintenance, and environmental factors. Generally, exhibition display products can last several years with normal use and maintenance. Specific lifespan recommendations can be found in the product manual.
Q: How do I return an item?
A: Please contact Customer Support before sending a return. Include your order number and reason for return, along with photos when the item is damaged, defective, or incorrectly shipped. If the item is eligible, we will provide an RMA number and return instructions. Eligible U.S. returns receive a prepaid return shipping label. Please do not send a return without authorization.
Q: What are the conditions for returning items?
A: Return requests for eligible U.S. orders must be made within 180 calendar days after delivery. Returned items must be unused and in their original packaging with all supplied manuals, accessories, cables, cases, straps, protective packaging, and other components. An RMA is required before shipment. A product-specific restriction for a custom, special-order, or bulk product applies only when it is clearly disclosed before purchase; verified defects and incorrectly shipped items are handled separately under our Returns & Exchanges Policy.
Q: Who bears the cost of return shipping?
A: AOM Displays provides a prepaid return shipping label for eligible U.S. returns accepted under our Returns & Exchanges Policy, with no restocking fee. We also cover return shipping costs for approved returns caused by a verified product defect or an incorrectly shipped item, including approved cases outside the U.S. standard-return program. For other approved non-defective returns outside that program, the customer is responsible for return shipping costs unless AOM Displays confirms otherwise in writing.
Q: Can I exchange a product?
A: Eligible return or exchange requests are reviewed under our Returns & Exchanges Policy and must be made within 180 calendar days after delivery. Depending on the order and issue, the resolution may be a refund, replacement, or exchange. Contact Customer Support with your order number before sending an item back; for a different product or configuration, we will confirm whether a new order is required.
Q: How do I request a refund?
A: Refund requests are typically processed after the returned product is received and inspected. Ensure you follow the return procedures and provide a refund request during the return process. Refunds will be processed to the original payment method.
Q: How long does it take to process returns and refunds?
A: Once we receive and inspect the returned item and confirm that it meets the applicable return conditions, we process the eligible refund within 5 business days. Refunds are returned to the original payment method. Your payment provider may require additional time to post the refund.
Q: Can I return or exchange customized products?
A: A custom, special-order, or bulk product is not subject to a blanket return exclusion. Any applicable product-specific restriction must be clearly disclosed before purchase. That restriction does not remove remedies for a verified manufacturing defect or an incorrectly shipped item. Contact Customer Support with your order number, a description of the issue, and photos so we can confirm the appropriate repair, replacement, exchange, or refund resolution.
Q: How do I handle warranty service for a product?
A: If your product requires warranty service, please contact our customer service team and provide the order number and a description of the issue. We will guide you on how to proceed with repairs or replacements and provide the necessary warranty service.
Q: What should I do if I find an issue with the product after receiving it?
A: If you find an issue with the product after receiving it, please contact our customer service team as soon as possible and provide the order number, a description of the issue, and photos. We will assess the problem and provide a solution, including repair, replacement, or refund.
Q: How should I handle damage that occurs during the return process?
A: If damage occurs during the return process, please contact our customer service team immediately and provide detailed information and photos of the damage. We will work with you to resolve the issue and provide appropriate remedies.
Q: Do I need to keep the original packaging for a return?
A: Yes. Eligible returns must normally be unused and returned in their original packaging with all supplied manuals, accessories, cables, cases, straps, protective packaging, and other components. Original packaging helps protect the item during transit. If the original packaging is unavailable, contact Customer Support before shipping; do not assume the return will be accepted.
Q: Why might a return request be rejected?
A: A return request may be rejected if the item is outside the applicable 180-calendar-day request window, has been used or damaged for reasons unrelated to a verified defect, is missing required components or original packaging, is sent without an RMA, or is subject to a clearly disclosed product-specific restriction. Verified defects and incorrectly shipped items are reviewed under their applicable remedy process.
Q: How can I get after-sales support?
A: You can get after-sales support through our customer service email, phone, or online chat. Please provide the order number and detailed information about your issue, and our team will assist you as soon as possible.