Returns & Exchanges Policy

We want you to be confident in your purchase. If you need to request a return, exchange, replacement, or other resolution, please contact AOM Displays Customer Support before sending anything back.

Return Window

Eligible return requests for U.S. orders must be made within 180 calendar days after delivery. Returned items must normally be unused and returned in their original packaging with all supplied manuals, accessories, cables, cases, straps, protective packaging, and other components.

Return Authorization

Please contact Customer Support with your order number and the reason for your request. Include photos when the item is damaged, defective, or incorrectly shipped. If the item is eligible, we will provide a return merchandise authorization (RMA) number and return instructions. Do not send a return without authorization.

Return Shipping and Fees

AOM Displays provides a prepaid return shipping label for eligible U.S. returns accepted under this policy. There is no restocking fee for an eligible return. We also cover return shipping costs for approved returns caused by a verified product defect or an incorrectly shipped item.

For other approved non-defective returns outside the eligible U.S. return program, the customer is responsible for return shipping costs unless AOM Displays confirms otherwise in writing.

Refunds and Exchanges

After we receive and inspect the returned item and confirm that it meets the applicable return conditions, we process the eligible refund within 5 business days. Refunds are returned to the original payment method. Your payment provider may require additional time to post the refund.

Where appropriate, AOM Displays may offer a repair, replacement, exchange, or refund resolution. The appropriate remedy depends on the order, product condition, and the verified issue.

Custom, Special-Order, and Bulk Products

A custom, special-order, or bulk product is not subject to a blanket return exclusion. Any applicable product-specific restriction must be clearly disclosed before purchase. That restriction does not remove remedies for a verified manufacturing defect or an incorrectly shipped item.

Damage, Defects, and Incorrect Shipments

Please contact Customer Support promptly with your order number, a description of the issue, and photos. Verified defects and incorrectly shipped items are reviewed for the appropriate repair, replacement, exchange, or refund resolution.

Packaging and Product Care

Original packaging helps protect the item during transit. If original packaging is unavailable, contact Customer Support before shipping; do not assume the return will be accepted. Damage caused by use, improper handling, alteration, or inadequate return packaging may affect eligibility.

How to Start a Return

1. Contact AOM Displays Customer Support with your order number and reason for the request.
2. Provide photos when the item is damaged, defective, or incorrectly shipped.
3. Wait for an RMA number, return instructions, and—when eligible—a prepaid return shipping label.
4. Pack the authorized return securely and ship it according to the RMA instructions.